Registration Policies
Please read all policies carefully before completing your registration.
Due to strict instructor-to-student ratios and limited seating, all cancellation and rescheduling policies apply regardless of the reason, including illness, quarantine, emergencies, or other unforeseen circumstances.
Important Information
- Refund Processing Fee: All refunds for any canceled class, regardless of the reason, are subject to a 5% processing fee due to credit card processing costs.
- Email Address: Please register using a Gmail email address whenever possible. Yahoo, Hotmail, AOL, and some older email providers may block our emails or send them to your spam or junk folder.
- Confirmation Emails: A booking confirmation email is sent after your paid registration is received. If you do not receive it, check your Promotions, Spam, and Junk folders. If you still cannot find it, notify us immediately. We are not responsible for emails blocked by your email provider.
- Payment Receipts: Payment receipts are sent separately and may also appear in your Promotions, Spam, or Junk folders.
- Arrival Time: Classes begin promptly. Please arrive 10 minutes before the scheduled start time.
- Late Arrivals: Students who arrive late will not be admitted.
- Certification: Attendance is no guarantee of certification. All students must participate and pass all course requirements in order to receive certification.
- Language Requirement: Please do not register for a class unless you can speak and understand the language in which it is taught.
Language Assistance
- We do not provide translators.
- Students who need assistance with English or Spanish must register by phone at 619-469-7109.
- For English as a Second Language (ESL) students, we offer monthly in-person CPR/AED & First Aid classes where students may bring their own adult translator to assist them during class.
Zoom Class Rules
- If you are enrolling in our Preventive Health Zoom class, please review all Zoom class requirements before your scheduled course.
- ZOOM CLASS RULES
Cancellation & Rescheduling Policy
(Disponible En Español )
Scroll to the bottom of this page for rescheduling instructions.
General Policy
- All cancellations and rescheduling requests must be received during BUSINESS hours at least 2 BUSINESS days before class.
- Instructor Courses and Blended Learning sessions require 5 BUSINESS days’ notice.
- No exceptions.
Business Hours
- Monday–Thursday: 9:00 AM – 4:00 PM
- Friday: 9:00 AM – 2:00 PM
- Closed weekends and holidays
Student Responsibility
It is your responsibility to verify that you have registered for the correct course. Cancellation and rescheduling policies apply even if you enroll in the wrong class.
Blended Learning Policy
- There are no refunds once the online course link has been sent.
- The in-person skills session must be completed within 60 days of finishing the online course.
- No exceptions.
Refund Policy
There are no refunds if:
- You cancel or reschedule with less than the required notice.
- You miss your class.
- You attend any portion of a class.
- You do not successfully complete or pass the course.
No exceptions apply.
All approved refunds are subject to a 5% processing fee.
Special Accommodations
Please review our Special Accommodations Policy before registering if accommodations are needed.
Rescheduling Policy
Students who reschedule with less than the required notice may receive a one-time 50% discount toward the same class type.
Conditions include:
- Discount code is valid for 60 days from the original class date.
- You must register for the same course type.
- Rescheduled classes are subject to seat availability.
- Registration is not complete until payment has been received and approved by administration.
- Priority seating is given to students paying the full course fee.
- We reserve the right to deny a requested rescheduled date due to limited seating.
If you miss or reschedule your rescheduled class for any reason, you must pay the full course fee to register again.
No exceptions.
Additional Policies
- Auditing classes is not permitted.
- Childcare is not provided. Please do not bring children to class. If you arrive with a child, you will be required to reschedule, and the rescheduling policy will apply.
- Original payments expire after 90 days. After that time, the payment is forfeited and a new full registration fee is required.
How to Reschedule Your Class
Please Note: There are no refunds for missed classes or for cancellations/rescheduling made without the required advance notice. However, a one-time courtesy discount may be available.
Step 1
Register online for a new date for the same course type.
Step 2
Enter the discount code “reschedule” and click Apply Discount.
Step 3
In the field labeled “I need this certification for,” indicate the original class date you are rescheduling from.
Step 4
Choose your payment method and make your payment.
- If rescheduling with the required advance notice: Select Call in My Payment, complete your registration, then call 619-469-7109 during business hours to have your payment transferred.
Business Hours
- Monday–Thursday: 9:00 AM – 4:00 PM
- Friday: 9:00 AM – 2:00 PM
- Closed weekends and holidays
Important
- Your new registration is not guaranteed until it has been paid for and approved by administration.
- Priority seating is given to students paying the full course fee.
- We reserve the right to deny requested dates due to limited seating.
- If you miss or reschedule your rescheduled class, the full course fee will be required for any future registration.
- There are no refunds for canceled rescheduled classes.
- All approved refunds are subject to a 5% processing fee.
- The rescheduling discount code is valid for 60 days from the original course date.